Policies
If you have booked a session with Zoom Photography by Kate, you are agreeing to these policies.
PAYMENT ARRANGEMENTS:
Upon booking a session the Client will be required to pay the full amount of the session fee to hold a date and time slot for the photo shoot. These payments are payable by Cash, Bank Transfer or PayPal.
PAYMENT PLANS:
Payments must be paid at the agreed times and amounts that the clients have discussed with the Photographer. If you miss a payment you must catch it up no later than a week after it was due. If it is not caught up, you will incur a $50 late fee and risk your booking being cancelled.
GIFT CERTIFICATES:
Gift Certificates can not be used with any other offer or gift certificate. It is not redeemable for cash. They can not be used for any mini sessions. A new gift certificate will not be issued if it is lost or damaged. They do not have an expiry date. If you are using a gift certificate to pay for your session, you will still need to pay a deposit to hold your place, if the deposit plus the gift certificate exceeds the amount of your package the remaining amount will be credited to a new gift certificate or can be used to purchase prints or canvases.
REFUNDS:
The session deposit is NON-REFUNDABLE as it holds your place in Zoom Photography by Kate's booking calendar. Upon receipt of the deposit Zoom Photography by Kate agrees not to book another client during the same time period. There are no refunds on Digital images or prints.
CANCELLATION OR POSTPONING:
The client understands that by entering into this agreement, they have locked in a date and time for their session to take place and that in the event of a cancellation or the session being postponed by the client the deposit that has been paid is NON-REFUNDABLE. Deposits are transferable if it is absolutely necessary to change the date of the session, but forty-eight (48) hours' notice must be given. If the client doesn't give sufficient notice to cancel or postpone the session, then there will be a fee of $50 to re-book.
If it is not possible for the session to take place on the scheduled day due to rain, then the Photographer will reschedule the session at the next possible date and time that suits at no extra charge.
LATENESS:
If a client is late to a session, the session will continue until the scheduled end time. the client understands that if they are late it may limit the number of images available for their gallery. 30-minute mini sessions will be considered cancelled if the client is 15-minutes or later. If the client fails to turn up without appropriate notice, there will be a fee of $50 to re-book the session. If the client fails to attend the second sitting there will be no further liability with respects to the agreement.
VIEWING AND ORDERING PHOTOGRAPHS:
A viewing of the proofs will be available within 2 weeks of your session. The Photographer retains the rights to edit the photographs as she sees fit based on her expertise and experience.
You will need to view the proofs, choose the images you would like and get back to the photographer as soon as possible to complete your order. You will have 3 weeks after receiving the online gallery to complete your order, after that time the gallery will no longer be available and there will be a fee of $30 to set-up a new online gallery and process your order. All extra images either digital or prints will need to be paid for before the package as a whole can be taken home.
Prints may take up to a 2week to be finalized.
DIGITAL IMAGES, PRINTS AND COPYRIGHT:
The copyright of all images taken by the photographer is the property of Zoom Photography by Kate. This means that the photographer retains the exclusive rights to copy, edit and distribute any/all images created under this agreement. this allows the photographer to use the images for any reason including but not limited to: advertising, marketing, sales. The digital files remain the sole property of the photographer and the copyright for them will never be given or sold to anyone else.
The client may purchase prints from Zoom Photography by Kate or have their own personal prints printed at another photo lab once they are in possession of their digital images. Just note that if you are not having them printed by Zoom Photography by Kate, that there is no guarantee that the images will turn out the way they were intended. This is due to other photo labs may not have the same quality or calibrated the same as this system.
SOCIAL MEDIA:
When you are posting your images on social media, DO NOT crop, alter or edit images in any way.
RE-EDITS:
If the client is unhappy with particular editing or the colour quality of any image(s), the photographer will make adjustments one (1) time only. This is to be discussed with the photographer as soon as possible after receiving your proofs, as extra edits will only be done within the three (3) weeks after you first receive your proofs. Anything after this time or any extra retouching above and beyond the normal adjustments of an image will be subjected to a $20 per image fee. This includes, but is not limited to removing objects or people from the image background, intense skin retouching and removing logos etc.
MODEL RELEASE:
The client understands that by entering into this agreement that they grant the photographer, Zoom Photography by Kate, the right to take photos of them and the client's children. If the subject is a minor, the client certifies that they are legally able to give consent for the child/children to be photographed. The client consents to allowing the photographer to use and publish the photographs in print and/or electronically for example on social media and website.
LIMIT OF LIABILITY:
Zoom Photography by Kate takes the utmost care with respect to the exposure, retouching, and transportation of digital captures, proofs and prints. However in the unlikely event that all originals are lost, stolen, damaged or destroyed (before you receive your copies) within or beyond Photographers control, the photographers liability is limited to the refund of all payments received or a re-shoot can be scheduled at no additional cost.
If the photographer is injured or becomes too ill too attend the portrait session, the photographer will make every effort to reschedule at the earliest available date. If this situation should occur and the portrait session CANNOT be re-scheduled, responsibility and liability is limited to the return of all payments received.
Neither party shall be liable for the indirect or consequential costs or loss due to a photographic failure or a cancellation of this contract by either party or in any other circumstance.
If you have any questions about my policies and would like to discuss them with me, please don't hesitate to message or call me.
